t’s be honest, applying someone’s eyelash extensions is a pretty intimate experience. It is barely a degree away from the intimacy of asking a stranger to get something out of your eye. In your first appointment with a client, how do you connect with your client in a way that makes them comfortable and breaches any awkwardness in the sudden intimacy of holding tweezers to their delicate peepers? We have a list of sure ways to connect with your client and break the ice. Not only will these tips help to create a comfortable environment for your client but they will help have your client requesting your personally for their next visit.
- Ask if your client is comfortable. Show that you care and that you are not just trying to plow through your list of customers so you can clock out early. Dedicate your first minute to asking about your client’s comfort. You could ask about the comfort of the chair, their neck, the lighting – anything (well, don’t ask them about your breath!), but spend the first minute of your time easing into their personal space by finding a way to make that personal space for relaxing for them.
- Leave the phone. Better yet, put it on silent (no, not even vibrate) while you are with your client. It’s not so much that we’re worried that you will get distracted, but be sure to consider that your phone buzzing, bleeping, blinking, back flipping is distracting for your client. Your client should never feel the pressure to tell you, “It’s ok, you can check that.” Remember, this is a little bit of time that they have chosen to do something for themselves. So make sure to keep it about them and they will always be requesting you.
- Be conscientious about small talk. Small talk can be great, but make sure you aren’t prying or over-sharing. You should be able to gauge whether your client is looking to chat it up or if they prefer to have a quiet day at the spa. You can feel this out by starting with obvious small talk topics like where they are from. A sure shot small talk ice breaker is to start with a compliment – and make sure it is a genuine one. There is always something nice to be found about just about anybody – so find it and build from there.
- Ask for feedback. Check in with your client every so often to ask them about the experience. Ask them if you are being gentle enough, if they have an itch, if the adhesive is uncomfortable or heavy feeling. Encourage your client to check in with themselves so that they can remind themselves that they are fine and having a good time. This may be the most important because any criticism your get from this client is something you can correct with the next.
When clients decide to give themselves the gift of an eyelash extension make sure that you are appreciating it as that, a gift. Show you care and that you appreciate the time they are taking for themselves and they will return to you every time. There are additional resources at Sugarlash, which may help you learn more information.